How do email notifications work?

We send different types of emails to support your account and keep you informed. Here’s how they work.

What types of emails do you send?

We send two main types of emails:

1. Transactional emails (required)

These emails are essential for account security and account usage, such as:

Email verification codes
Account security alerts
Important account-related updates

Transactional emails can’t be turned off or unsubscribed from.
They’re required to keep your account safe.

2. Marketing & product emails (optional)

These emails may include:

Feature updates
Promotions
Tips and recommendations

You can manage these preferences at any time.

How do I manage my email subscription settings?

You can manage marketing and product emails by clicking “Unsubscribe” at the bottom of any non-transactional email we send.

Changes to these settings do not affect transactional emails like verification or security messages.

Can I unsubscribe from verification emails?

No. Verification emails are transactional and required for account security.
If you’re signing up or verifying your account, you’ll need to receive these emails to continue.

I received a verification email I didn’t request

If you received a verification email but didn’t try to sign up:

Do not enter the verification code
Please contact Support so we can investigate and help secure your email address

I’m not receiving emails from you

If you’re missing emails:

Check your spam or junk folder
Make sure your email address is entered correctly
Wait a few minutes, delivery may take a short time

If the issue continues, please contact Support.

Why can’t I change my email address?

For security reasons, email addresses can’t be changed once they’re submitted during signup.
This helps prevent account misuse and impersonation.

Still need help?

If you have questions about emails or notifications, our Support team is happy to help.